Política de envío

Shipping Policy for Online Store of Personalized Products

1. Processing and Delivery Times

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after payment confirmation.
Personalized products require additional processing time, usually between 5 and 10 business days, due to custom manufacturing.
The delivery period begins once the product has been processed and manufactured. Estimated shipping times may vary depending on the destination and the shipping method selected.

2. Shipping Methods and Costs

We offer different shipping options (standard, express, in-store pickup, etc.), with costs and delivery times displayed at checkout.
Shipping costs are calculated based on destination, weight, and order volume. In some cases, flat rates or free shipping may be available for orders over a certain amount.
International shipments may be subject to additional charges, taxes, or duties, which are the customer’s responsibility.

3. Coverage Areas

We ship to the following regions: Unites State and territories.
For shipments to areas not listed, please contact our customer service team in advance to confirm shipping availability.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and instructions to track your shipment.

5. Incidents and Delays

We are not responsible for delays caused by circumstances beyond our control (strikes, courier overload, weather conditions, etc.), although we will do our best to inform you and resolve any issues.
During special campaigns (Black Friday, Christmas, etc.), delivery times may be affected due to high demand.

6. Lost or Damaged Packages

If your order arrives damaged or has not been delivered within a reasonable timeframe, please contact us within 15 days from the estimated delivery date to process your claim.
In case of confirmed loss or damage, we may offer to resend the product or issue the corresponding refund, depending on the situation.

7. Restrictions and Exclusions

Some products may have shipping restrictions due to local or international regulations.
We do not ship to incomplete or incorrect addresses.

8. Changes, Returns, and Cancellations

Please refer to our Return Policy for procedures and conditions applicable to order changes, returns, and cancellations.
Personalized products are not eligible for return except in cases of defect or company error.

9. Policy Updates